MAC-DIC ROYAL PLAZA HOTEL: Front Desk Executive

Position : Front Desk ExecutiveWe are looking for a Front Desk Executive.

Duties:

• Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
• Checking in guests, allocating rooms and handing over keys
• Answering questions about hotel facilities and about local transport, places of interest and entertainment
• Dealing with special requests, such as room service, taxi bookings or wake-up calls
• Passing on messages to guests and taking mail for posting
• Passing on any guests’ problems to the appropriate member of staff
• Answering the phone, operating the switchboard and dealing with the email and mail
• Checking out guests, adding up their bills and taking their credit, debit card or cash payments.

Required profile for job ad : Front Desk Executive

• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• High School diploma; additional qualifications will be a plus