MAC-DIC ROYAL PLAZA HOTEL: Front Desk Executive

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MAC-DIC ROYAL PLAZA HOTEL: Front Desk Executive

  • Post Date:August 4, 2021
  • Views 42
0 Applications
Job Description

Position : Front Desk ExecutiveWe are looking for a Front Desk Executive.

Duties:

  • Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
  • Checking in guests, allocating rooms and handing over keys
  • Answering questions about hotel facilities and about local transport, places of interest and entertainment
  • Dealing with special requests, such as room service, taxi bookings or wake-up calls
  • Passing on messages to guests and taking mail for posting
  • Passing on any guests’ problems to the appropriate member of staff
  • Answering the phone, operating the switchboard and dealing with the email and mail
  • Checking out guests, adding up their bills and taking their credit, debit card or cash payments.

Required profile for job ad : Front Desk Executive

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • High School diploma; additional qualifications will be a plus
Job criteria for job ad : Front Desk Executive
Job category :
Tourism, hotel business and catering
Industries :
Hotel business, catering
Employment type :
Permanent contract
Region :
Eastern
City : Koforidua
Experience level :
Less than 2 years
Educational level :
High school
Number of Position(s) : 1